Effective.and.Ineffective.Communication.in.the.Workplace

 Developing ways to accurately distribute information in a timely manner is an ongoing process in any company. Effective communication is essential in creating a productive work environment and preventing misinformation from affecting staff morale. Managers should constantly be looking for ways to eliminate ineffective communication and be actively involved in promoting efficient employee interaction.  

Clear Message
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 *   Effective communication is created with the purpose of delivering a clear and concise message. By using effective communication, you can ensure the recipient will get the proper message and the correct actions will be taken. When communication is ineffective, the message is lost and the intention is not clear. Taking the time to create a clear and accurate message will help to make your intentions known and get project assignments completed correctly.

Rumors
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 *   Rumors in the workplace can create problems for managers, executives and employees. One method of combating rumors is to develop a communication network that gets company information to employees in a timely manner and addresses employee concerns. Encourage your managers to have an "open door" policy that allows employees to air their concerns, and have your managers respond to those concerns with accurate and timely information. Issue company-wide memos on important topics so that employees have accurate information in their hands before rumors can start to circulate.

Customer Service
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 *   An ineffective communication network within a company can create problems for customer service professionals dealing with external communication. In order to be able to handle customer issues in a timely manner, a customer service associate needs access to company information and clear lines of communication to company managers. When communication is ineffective, the needs of customer service associates get lost within the company and can result in customers waiting too long for answers and action. Ineffective communication that causes these issues can result in a drop in customer retention, which causes a drop in revenue.

Morale
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 *   Ineffective communication in the workplace has a direct effect on employee morale. When employees feel as though they are getting timely information on important company topics, they develop a sense of confidence in the relationship between themselves and management. When there is a lack of communication from management to employees, the employees begin to feel alienated, and a sense of mistrust begins to emerge, writes Phil Rich on the Self Help Magazine website. Morale drops if there is a lack of trust between management and employees.